nagabi Privacy Policy

Six categories of information nagabi may hold about you

The specific purposes for which nagabi processes personal information

Formal legal document governing data practices at nagabi

1. Introduction

nagabi ("we", "us", "our") is committed to protecting the privacy and personal data of every individual who accesses or uses the nagabi platform at nagabi.bet. This Privacy Policy ("Policy") describes in detail what personal information we collect, the purposes for which that information is processed, the legal bases we rely upon, your rights as a data subject, and how you may exercise those rights.

By registering an account, making a deposit, or otherwise using any nagabi service, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you must not use the nagabi platform. This Policy should be read in conjunction with the nagabi Terms & Conditions, which are incorporated by reference.

2. Who Is the Data Controller?

nagabi is the data controller responsible for your personal information. All data protection enquiries should be directed to our support team at [email protected]. We will acknowledge all data-related requests within five Bangladesh Standard Time (BST, UTC+6) business days and endeavour to resolve them within 30 calendar days.

3. Information We Collect

3.1 Information You Provide Directly

When you register with nagabi, you supply us with personal information necessary to open and maintain your account. This includes your full legal name, date of birth, residential address, mobile phone number, and email address. During the identity verification process you may additionally be asked to provide a copy of your National Identity Card (NID), passport, driving licence, or other government-issued document confirming your identity and age.

3.2 Information Collected Automatically

When you access the nagabi platform, we automatically collect certain technical information from your device and browser. This includes your IP address, device type and operating system, browser type and version, the pages you visit within our platform, bet placement records, session start and end times, and error logs. This information is collected to maintain the security and performance of our services and to detect fraudulent activity.

3.3 Payment Information

When you make a deposit or request a withdrawal, you provide payment-method information such as your bKash mobile number, Nagad account reference, Rocket wallet identifier, or bank account details. nagabi does not store full payment credentials on its own servers. Payment data is processed by our trusted payment partners who operate under their own applicable security and data protection frameworks.

3.4 Communications Data

If you contact our support team by email or live chat, we will retain records of those communications, including the content of messages and any attachments you provide. This information is used to resolve your query, improve our customer service, and maintain an accurate account history.

4. Legal Bases for Processing

nagabi processes your personal data under the following legal bases, depending on the specific purpose of the processing activity:

• Contractual necessity: processing required to fulfil the agreement between you and nagabi, including account creation, payment processing, and bet settlement.
• Legitimate interests: processing carried out to prevent fraud, ensure platform security, and improve our services, where those interests are not overridden by your rights.
• Legal obligation: processing necessary to comply with applicable laws, regulatory requirements, or lawful government orders.
• Consent: processing for marketing communications, where you have given explicit consent. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

5. How We Share Your Information

nagabi does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment processors: bKash, Nagad, Rocket, Upay, and partner banks, for the purpose of processing deposits and withdrawals.
• Identity verification providers: third-party services used to authenticate your identity documents and confirm your age and address.
• Technology service providers: hosting, cloud infrastructure, and software vendors who process data on our behalf under strict data processing agreements.
• Analytics providers: anonymised and aggregated usage data may be shared with analytics platforms to help us understand platform performance.
• Regulatory authorities: we may be required by law to disclose personal data to government bodies, law enforcement agencies, or regulatory authorities where legally compelled to do so.

6. Cookies and Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files placed on your device by the nagabi platform when you visit our site. They allow us to recognise your browser, remember your preferences, and collect information about how you use our services. Similar tracking technologies such as web beacons and pixel tags may also be used for equivalent purposes.

6.2 Types of Cookies We Use

• Strictly necessary cookies: essential for the platform to function. They enable core features such as login sessions and security tokens. These cannot be disabled.
• Performance cookies: collect anonymised data about how visitors use the platform, such as which pages are most visited and how users navigate between sections.
• Functional cookies: remember your preferences such as language settings and game display options to provide a more personalised experience.
• Analytics cookies: used to compile aggregated statistics about platform usage to help us improve features and content.

You may control or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the nagabi platform, including your ability to maintain a logged-in session.

7. Data Retention

nagabi retains your personal data for as long as your account remains active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements. Specifically:

• Account registration and identity data: retained for the duration of your account and for a minimum of five years after account closure.
• Financial transaction records: retained for a minimum of seven years to comply with financial record-keeping obligations.
• Customer support communications: retained for two years from the date of the last interaction.
• Usage and session logs: retained for a maximum of 24 months, after which they are anonymised or deleted.
• Marketing consent records: retained until you withdraw consent or close your account, whichever is earlier.

When your data is no longer required for any of the above purposes, we will securely delete or irreversibly anonymise it using industry-standard techniques.

8. Data Security

nagabi implements a layered set of technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include 256-bit SSL encryption for all data transmitted between your device and our platform, strict access controls limiting which staff members may view personal data, regular security assessments and penetration testing, and secure data storage with encrypted backups.

While we take the protection of your data seriously, no online system can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying us immediately at [email protected] if you suspect any unauthorised access to your account.

9. Your Rights as a Data Subject

As a nagabi member in Bangladesh, you have a number of rights with respect to your personal data. You may exercise these rights at any time by contacting us at [email protected]. We will respond to all verifiable requests within 30 calendar days.

Rights you hold regarding personal information nagabi holds about you

• Right of Access

  You may request a copy of the personal data nagabi holds about you, along with information about how it is being processed.

• Right to Rectification

  You may request correction of any inaccurate or incomplete personal data we hold. Please keep your account details up to date via your profile settings.

• Right to Erasure

  In certain circumstances you may request the deletion of your personal data. Note that legal retention obligations may prevent immediate erasure in some cases.

• Right to Restrict Processing

  You may ask us to pause certain processing activities, for example while you contest the accuracy of data we hold about you.

• Right to Data Portability

  Where processing is based on your consent or on a contract, you may request your personal data in a structured, machine-readable format.

• Right to Object

  You may object to processing carried out on the basis of legitimate interests, including direct marketing. We will cease such processing unless we can demonstrate compelling legitimate grounds.

• Right to Withdraw Consent

  Where processing is based solely on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting prior lawful processing.

10. Children and Minors

The nagabi platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has registered an account or provided personal data, we will immediately suspend the account, delete the associated data, and return any deposited funds in accordance with our responsible gaming policy. If you believe a minor has accessed our platform, please contact us immediately at [email protected].

11. International Data Transfers

nagabi's primary operations are based in and oriented toward the Bangladesh market. Where we engage third-party service providers located outside Bangladesh — for example, cloud infrastructure or analytics vendors — we ensure that appropriate safeguards are in place to protect your personal data during any such transfer, consistent with applicable data protection standards.

12. Third-Party Links

The nagabi platform does not contain links to third-party websites, social media platforms, or external services. This Policy applies solely to data collected and processed by nagabi. We are not responsible for the privacy practices of any organisation outside our direct control.

13. Changes to This Policy

nagabi reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, where we introduce a new category of data collection or a new purpose for processing — we will provide reasonable advance notice via a prominent notice on the platform or by email to your registered address. The version number and effective date at the top of this document will always reflect the current revision. Your continued use of the nagabi platform following the effective date of any amendment constitutes acceptance of the updated Policy.

14. Contact and Complaints

If you have any questions, concerns, or complaints about how nagabi handles your personal data, please contact our support team. All privacy-related enquiries are handled in English and will receive a response within one business day under normal operating conditions (BST, UTC+6).

If you are not satisfied with our response to a privacy complaint, you may have the right to lodge a complaint with a relevant supervisory authority. nagabi will cooperate fully with any such regulatory process.