nagabi Responsible Gaming

Six practical tools built into your nagabi account to keep play enjoyable

Setting limits on your nagabi account takes less than two minutes

Honest self-awareness is the first and most important step

Gambling becomes a problem when it stops being entertainment and starts interfering with daily life, finances, relationships, or mental health. The following warning signs — individually or in combination — may indicate that gambling is no longer under control.

• Spending more money on gambling than you can comfortably afford to lose
• Feeling restless, irritable, or anxious when not gambling
• Chasing losses — continuing to bet in an attempt to recover money already lost
• Gambling to escape problems, relieve stress, or cope with negative emotions
• Lying to family members or friends about the amount of time or money spent gambling
• Neglecting work, studies, or family responsibilities because of gambling
• Borrowing money, taking loans, or selling possessions to fund gambling
• Repeatedly making unsuccessful attempts to cut back or stop gambling
• Feeling guilt or shame after a gambling session
• Thinking about gambling constantly — planning the next session, calculating odds, or replaying past sessions in your mind

Reflect honestly on these questions about your recent gambling behaviour

How nagabi embeds responsible gambling into every part of the platform

Why Responsible Gaming Matters

At nagabi, we believe that a sustainable, trustworthy gambling platform must prioritise player welfare above short-term revenue. The vast majority of nagabi members in Bangladesh enjoy cricket betting, live casino games, and slots purely as entertainment — and we want to keep it that way. Responsible gaming is not an afterthought for nagabi; it is a core pillar of how we operate, built directly into the account management system and monitored by a dedicated team around the clock.

Bangladesh has a growing and enthusiastic online betting community, particularly among cricket fans who follow the BPL, IPL, and international T20 tournaments closely. We recognise the excitement that accompanies big matches — the ICC World Cup, the Bangladesh Tigers' test series, or a nail-biting BPL final. Our responsible gaming tools ensure that this excitement stays healthy and never crosses into harmful territory.

The 21+ Age Policy

nagabi strictly enforces a minimum age requirement of 21 years for all users. This is non-negotiable and applies to every player regardless of location within Bangladesh — whether in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar. During the registration and identity verification process, we require government-issued documentation (National ID Card or passport) to confirm that you meet the age requirement. Any account found to belong to a person under 21 will be permanently closed, and any funds held will be returned in accordance with our terms.

We also strongly encourage all adult members of a household to take reasonable precautions to prevent underage individuals from accessing the nagabi platform. This includes using device-level parental control software and keeping login credentials confidential. If you suspect that a minor has accessed nagabi through your account, contact us immediately at [email protected].

Deposit Limits in Detail

Deposit limits are one of the most effective tools for keeping gambling spending under control. nagabi allows you to set caps denominated in Bangladeshi Taka (৳ BDT) on a daily, weekly, or monthly basis. Once a limit is reached, no further deposits will be accepted until the period resets — regardless of whether funds are deposited via bKash, Nagad, Rocket, Upay, or any other payment method supported by nagabi.

Reducing a deposit limit takes effect immediately. Increasing a limit, however, is subject to a mandatory 7-day review period. This cooling-off window is intentional — it prevents impulsive decisions made in the heat of a losing session from bypassing the protective intent of the limit. We encourage all nagabi members to set their limits before placing their first bet, not after.

Self-Exclusion: A Serious Commitment

Self-exclusion is available for periods ranging from 6 months to 5 years, or permanently. When self-exclusion is active, you will not be able to log in to your nagabi account, deposit funds, or place bets. All promotional communications — including email notifications, bonus offers, and BPL/IPL-related campaign messages — are halted immediately and will not resume until the exclusion period ends and you formally request reactivation.

nagabi does not allow self-exclusion periods to be shortened or cancelled early. This firm stance exists to protect you during a vulnerable period. If you attempt to open a new account during a self-exclusion period, we will close that account upon detection and return any deposited funds. Circumventing self-exclusion measures is a serious breach of our terms and conditions.

Monitoring and Proactive Outreach

nagabi's responsible gaming team actively monitors player behaviour patterns for indicators of problem gambling. These include rapidly escalating bet sizes, unusually long uninterrupted sessions, repeated deposits immediately following losses, and a sharp increase in overall wagering frequency. When our systems flag these patterns, a member of the team will reach out by email to check in and provide information about available support tools. This outreach is non-judgmental and confidential.

You are never alone — support is available at every step

Recognising that gambling has become a problem and asking for help is a courageous step. If you or someone you know is struggling, there are several avenues of support available. nagabi's own support team is available around the clock, 365 days a year, and is trained to respond to responsible gaming enquiries with sensitivity and confidentiality.

1. Contact nagabi support directly at [email protected] — describe your situation and request the appropriate tool (deposit limit, time-out, or self-exclusion).
2. Use the in-account Responsible Gaming panel to activate a limit or break immediately, without waiting for a support response.
3. Speak to a trusted family member or friend — sharing the problem with someone you trust is one of the most effective early interventions.
4. Seek professional counselling from a qualified mental health professional or addiction counsellor in Bangladesh.
5. If gambling has caused serious financial harm, consider contacting a financial counsellor or debt management service to create a recovery plan.